I apologise for any inconvenience caused by the unplanned service outage this morning between 6:30 and 7:30am GMT.
The root cause was a power outage at Slicehost's DFW data centre. This lasted for about 30 minutes.
One of our services failed to automatically restart after the outage, which caused the website to remain unavailable until a manual recovery was carried out.
As a result of this incident the system recovery service is being fixed and retested to reduce the impact should this occur again.
A long term plan is in place to remove our reliance on one data centre, so in the future we will be able to go through an event like this without loss of service. This work is planned for the second phase of the beta in Q1 2010. Individual customers who would like a reliability guarantee before this date are welcome to contact me to discuss how that could be achieved for them.
Customer data was not at risk in this particular incident, however a clean back up was made at 6am.